1. OUR APPROACH TO PRIVACY

EverChange provides private, individualized personal coaching. Because
each coaching relationship is personal, individuals may choose to
communicate information about their circumstances, goals, challenges,
progress, and experiences.

EverChange recognizes that this information can be personal and
sensitive in nature. We therefore seek to collect and use personal
information only for legitimate purposes connected with the website,
communications, administration, and services provided by EverChange.

2. INFORMATION YOU CHOOSE TO PROVIDE

EverChange may receive personal information when you contact us,
request a personal assessment, inquire about services, book or purchase
services, correspond with us, or participate in a coaching relationship.

Depending upon the nature of your interaction with EverChange, this
information may include:

• Your name and contact information;
• Your email address or telephone number;
• Information contained in correspondence or assessment requests;
• Information you voluntarily communicate during coaching;
• Booking, service, and administrative information;
• Payment-related information necessary to complete a transaction; and
• Other information you voluntarily choose to provide.

You are responsible for deciding what personal information you choose
to communicate to EverChange.

3. PERSONAL ASSESSMENTS AND COACHING CORRESPONDENCE

Individuals requesting an EverChange personal assessment or participating
in coaching may communicate information concerning their present
circumstances, past experiences, challenges, objectives, and desired
changes.

Such information is used for the purpose of understanding the individual,
responding to the person’s request, providing individualized guidance,
developing an appropriate coaching approach, and maintaining the
coaching relationship.

EverChange does not require individuals to disclose information that is
unnecessary to the coaching relationship.

4. HOW PERSONAL INFORMATION MAY BE USED

Personal information received by EverChange may be used to:

• Respond to inquiries and communications;
• Provide requested assessments or information;
• Provide and administer personal coaching services;
• Communicate with clients concerning their coaching relationship;
• Process bookings, payments, or service arrangements;
• Maintain appropriate administrative records;
• Improve EverChange services and website functionality;
• Protect the security and proper operation of the website and services;
• Comply with applicable legal obligations; and
• Address legitimate safety or security concerns where appropriate.

6. EMAIL AND ELECTRONIC COMMUNICATIONS

EverChange may communicate with individuals through email, telephone,
messaging, video communication, website forms, or other agreed electronic
methods.

Electronic communications carry inherent privacy and security risks.
No ordinary email, messaging, telephone, internet, or electronic
communication system can be represented as absolutely secure.

Individuals should consider the nature of the information they choose
to transmit electronically.

7. WEBSITE AND TECHNICAL INFORMATION

Like many websites, the EverChange website and its hosting or service
providers may automatically receive limited technical information when
the website is visited.

This may include information such as browser type, device information,
internet protocol information, referring pages, pages visited, general
website activity, and information necessary for website security,
operation, and performance.

Technical information may be used to maintain the website, identify
technical problems, protect website security, and understand general
website usage.

8. COOKIES AND SIMILAR TECHNOLOGIES

The EverChange website or third-party services used by the website may
use cookies or similar technologies where necessary for website
functionality, security, preferences, analytics, or other legitimate
website purposes.

Browser settings may permit individuals to restrict or delete cookies.
Restricting certain cookies may affect the operation of some website
features.

9. THIRD-PARTY SERVICE PROVIDERS

EverChange may use third-party providers for services such as website
hosting, email, communications, payment processing, website security,
analytics, or other technical and administrative functions.

Those providers may process limited information where reasonably
necessary to perform the services for which they are engaged.

Independent third-party providers operate under their own privacy,
security, and service practices. EverChange does not control the
independent practices of unrelated third parties.

10. PAYMENT INFORMATION

Where payment is required for a service, payment transactions may be
processed through an independent payment service provider.

EverChange may receive information necessary to confirm or administer
a transaction, but payment providers may separately collect and process
financial or payment-card information under their own terms and privacy
practices.

11. INFORMATION SECURITY

EverChange takes reasonable steps appropriate to the nature of its
services to protect personal information under its control against
unauthorized access, use, disclosure, loss, or misuse.

However, no website, computer system, internet transmission, email
system, or electronic storage method can be guaranteed to be completely
secure.

12. RETENTION OF INFORMATION

Personal information may be retained for as long as reasonably necessary
for the purposes for which it was collected, to administer an ongoing
coaching or service relationship, maintain appropriate business records,
resolve disputes, protect legitimate interests, or satisfy applicable
legal requirements.

Information that is no longer reasonably required may be deleted,
destroyed, or anonymized where appropriate, subject to applicable
legal or administrative requirements.

13. ACCESS AND CORRECTION

Individuals may contact EverChange to ask about personal information
held about them or to request correction of information they believe
is inaccurate, subject to applicable law and reasonable identity
verification.

Certain information may need to be retained where required or permitted
by law or where reasonably necessary for legitimate administrative
purposes.

14. MARKETING COMMUNICATIONS

EverChange may communicate with individuals concerning services or
information they have requested and may send other communications where
permitted by applicable law.

Where an individual has the right to withdraw consent from optional
promotional electronic communications, an appropriate method of doing
so will be provided.

15. CHILDREN AND MINORS

EverChange services are generally intended for adults.

EverChange does not knowingly seek to collect personal information from
children for independent coaching services without appropriate parental
or legal guardian involvement where such involvement is required.

16. LINKS TO OTHER WEBSITES

The EverChange website may contain links to independent websites,
services, or resources.

EverChange is not responsible for the privacy practices, security,
availability, or content of independent third-party websites.

Individuals should review the privacy practices of third-party services
before providing personal information to them.

17. CHANGES TO THIS PRIVACY POLICY

EverChange may revise this Privacy Policy from time to time to reflect
changes in the website, services, technology, administrative practices,
or applicable requirements.

The current version of the Privacy Policy will be made available on the
EverChange website.

18. GOVERNING REQUIREMENTS

EverChange handles personal information subject to applicable privacy
requirements in British Columbia and Canada.

Nothing in this Privacy Policy is intended to limit a privacy right or
obligation that cannot lawfully be limited.

19. QUESTIONS OR PRIVACY REQUESTS

Questions concerning this Privacy Policy, EverChange privacy practices,
or a request concerning personal information may be submitted through
the contact information provided on the EverChange website.